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Attention Macbook Users : Regarding "Document is malformed" error

PDF documents created with MS Word on Mac devices are causing, "ERROR: Document is malformed or contains code which may cause an external action (such as launching an application).  This PDF document cannot be accepted," halting the document upload and electronic filing process.

The straightforward way to eliminate this error is select the specific option "Best for electronic distribution and accessibility" when saving the document in Word for Mac.

  1. In the Word toolbar, select "Acrobat"
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  2. Select "Create PDF", and enter the desired file name and location to save

  3. Select "PDF" for File Format, and select the "Best for electronic distribution and accessibility" option

  4. Click "Export" to create the properly formatted file for CM/ECF